Account Manager

JOB TITLE: Account Manager
DEPARTMENT: Account Services
REPORTS TO: Account Director


This is an opportunity at a marketing strategy and creative firm to assist on all OBI Account/Client activity as assigned. This will be done in close coordination with the OBI Account Team, ensuring all deliverables meet client requirements, schedules and budgets. A successful Account Manager is an inquisitive, creative, ambitious, detail-oriented team player with stellar writing and communication skills who loves the independence and creativity of a fast-paced, collaborative environment. 



  • Assist and coordinate all assigned clients and projects in tandem with the Account Directors, Project Managers and VP of Client Services
  • Manage smaller clients as requested
  • Work closely with the Project Managers to set up account documentation for clients and projects
  • Develop and update client status reports and other client management documents in coordination with the Project Managers
  • Work with the Project Managers to reconcile project budgets and expenditures per each contract
  • Assist in the planning and direction of events for clients
  • Develop reports and/or presentations for clients
  • Participate in research necessary to understand clients’ industries, products and services to best serve clients’ needs
  • Support Account Team as assigned to effectively manage projects to completion
  • Think proactively about accounts/clients to organically grow revenue by providing solutions and additional agency services
  • Communicate professionally, clearly and effectively in writing, conversation and presentation formats to internal team members and clients
  • Proactively support the Account Director on each account/client, assuming responsibility for daily tasks and communications on projects to allow the Account Director to provide strategic direction and consulting to the client
  • High level of knowledge of assigned client industry, products, strategic challenges and goals, providing support in the development of client objectives and OBI team understanding
  • Provide management input for improved operations, consistent with company goals
  • Write scopes of work (SOW) to outline project deliverables, timelines and budgets
  • Use project management software for tracking account activity including invoicing, time tracking and profitability
  • Other duties as assigned



  • Thinks holistically about client relations/communications, with a breadth of knowledge on channels and
  • tactics
  • Can articulate data, activities and marketing speak in a form our clients and team can understand
  • Proficiency in Microsoft Office, project management and other web-based tools and demonstrate
  • comfort in learning other OBI-relevant tools/apps
  • Scope projects and set budget and time estimates in coordination with Project Managers
  • Meticulous attention to detail, organized and able to juggle multiple projects at a time
  • Stellar communication skills in phone, email and face-to-face scenarios
  • Able to to effectively collaborate with OBI team members
  • Can adapt to changing requirements quickly and communicate efficiently and effectively
  • Strong client relationship and management skills
  • Responsible self-starter and strong team member
  • Excellent communication (verbal and written)
  • Good proofreading skills
  • Bachelor’s degree or equivalent experience



Must be able to fluently speak, read, write and understand the English language as well as industry terminology related to the job.  Able to quickly learn terminology and jargon appropriate to client campaigns. Sufficient fluency to be able to interact with clients regarding the details of their campaigns, conduct or participate in meetings, compose professional e-mails, letters or memos, compose and proofread copy for campaigns, complete the documentation requirements of the job and interact successfully with clients, vendors, members of the media, employees, peer coworkers and OBI Creative management.  Ability to recognize and interpret non-verbal cues. Ability to provide calm and clear leadership during periods of intense workload. Ability to communicate expectations with those he/she supervises, including the ability to conduct performance appraisals and implement performance improvement plans. Ability to read a map and or follow GPS direction.



Primarily works indoors in a facility maintained by OBI Creative that will typically be in good repair, clean and well lit.  Occasional exposure to variations in temperature, dust, fumes, cleaning products. Frequent exposure to moderate noise from printers, phones, photocopiers etc.  Frequent interruptions and changes in priorities based on needs of clients. Drives to client meetings in various locations, being exposed to extremes in temperature and changes in driving conditions.



Ability to gain access to the work area and then safely perform the duties of the job while utilizing standard and specialized equipment, including but not limited to the equipment described below.  Ability to perform duties while sedentary, working at a desk and viewing a computer screen for extended periods.  Vision and hearing within normal limits, with or without correction.



Automobile, phone, laptop, photocopier

To apply for this position, please email cover letter and resume to:

New Business

Kevin Hutchison

Vice President of Client Relations and Business Development



Ann Pedersen

Director of Strategic Communications and Public Relations